Refund policy
Thank you for supporting Glazed & Confused Pottery. Because each piece is handmade, small variations in color, glaze movement, shape, texture, and size are normal and not considered defects.
Returns
Most pottery pieces are of a kind and made in small batches. Because of this, returns are limited.
Returns may be accepted on unused, undamaged, non-custom items if you contact me within 7 days of delivery. The item must be returned in its original condition and packaging.
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error with the order.
Refunds
If a refund is approved, it will be processed back to the original payment method. Please allow your bank or payment provider time to complete the refund. Usually this is 5-7 business days.
Damages and issues
If your pottery arrives damaged, please contact me within 48 hours of delivery.
Please include:
- Photos of the damaged item
- Photos of the shipping bos
- Photos of the packaging materials
- Your order number
This information is needed to review the damage and determine the next steps. Returns and refunds are not guaranteed and are up to the discretion of Glazed & Confused Pottery.
Custom Orders
Custom order prices vary on size, intricacy, glaze specifications, etc. and begin at $100. Allow 4-6 weeks for delivery of the order.
Once custom order designs are finalized, a 50% non-refundable deposit will be invoiced via PayPal. When the product is ready, you will be invoiced the remaining amount including shipping.
Custom orders, personalized items, and made-to-order pieces are not eligible for return, refund, exchange, or cancellation once production has started unless the item arrives damaged or there was an error with the order upon 48 hours after delivery. Cancellations and refunds are only accepted before the production begins, although there will be no refund for the deposit.
You can always contact us for any return question at hello@glazedandconfusedbutkilnit.com.